We hope all our customers are completely happy with their purchased products. Our aim is to provide every customers with the same excellent level of service for which we are known. If for any reason you are not entirely happy we will do our utmost to help resolve this.
Returns & Exchanges
For full details please consult our returns page.
If we have accepted an order from you and you then wish to cancel this order you must email us within 24 hours to notify us of this. Please quote your order number. If you have already been sent an email confirming dispatch, it will not be possible to cancel your order. In this case it will be necessary for you to return the goods to us at your own cost and risk. A charge of $10.00 will apply to cover administration costs.
All prices shown are Tax Free.
Secure Online Payment
We accept credit card, debit card, and Paypal payment online. Our web-transactions are securely hosted by Stripe. Payments can be submitted online using protocol 128 bit SSL (Secure Socket Layer), the strongest commercially available level of encryption. The private data of the Purchaser will be encrypted at all times whilst in transit over the Internet. The Purchaser should see a solid padlock in their browser status bar which indicates that the encryption is taking place. Goods will only be dispatched once payment has been received in full, and authorized online by MasterCard® SecureCode or Verified by Visa®.
It is important to note that information about our products does not amount to an offer by us to sell the products on that basis. Rather, it is an invitation to you to make us an offer to purchase that product on that basis, therefore references to orders placed by customers are deemed to be references to offers by such customers to purchase the relevant produce from us. Although we will endeavor to maintain to supply you with the item requested, sometimes we may be unable to fulfill an order. In this instance, you will be informed at the earliest opportunity. Product images displayed on the website may occasionally differ from the respective product names and descriptions, due to changes in packaging and/or availability.
If after The Moroccan Den has accepted an order from you (acceptance will be communicated via e-mail on receipt of an order), and you wish to withdraw from the contract, you may do so by communicating that wish to us within 24 hours of our acceptance. If you have already received the goods and they are unwanted, you must return the goods to us at your own cost and risk. Please note that the original shipping charges will not be refunded. This will not apply in the case of faulty, damaged or incorrect goods. It is imperative that you notify us within 5 business days of receipt of goods if they are faulty. Provided the goods are returned in the same condition as we supplied them to you, we shall reimburse all monies, less any charges, paid by you for those goods.
The following terms and conditions do not affect your statutory consumer rights. If goods do not reach you in good condition or are faulty, return costs for the affected portion of delivery back to The Moroccan Den are at our expense. You must contact us to arrange return delivery. Your complaint will be acknowledged within 2 working days and we will keep you well informed about progress. The Moroccan Den will only credit you for the items that have been damaged or are faulty upon safe receipt of the goods into our hands. The Moroccan Den will accept returns and give full refunds only in circumstances where the products have not been tampered with or opened. Refunds will be furnished within 30 days of the agreement to refund.
Shipping & Delivery
For full details, please see our Shipping & Delivery page. The Moroccan Den cannot be held responsible if any item you have ordered is impounded by or has extra duty charged on it by your local customs and excise department, therefore we recommend that you check with the Customs and Excise Department before ordering from us. To amend an order or delivery address, please contact us immediately. We will do our best to make amendments prior to dispatch, but we cannot guarantee changes can be made once an order is processed. An order may incur additional charges if a change of delivery address is requested after the goods have been dispatched.
Free Gift Wrapping Service
We offer a free gift wrapping service available to add at the checkout in the ‘Edit Cart’ section. We will endeavor to wrap your orders as requested. Please note some over-sized items such as Moroccan Poufs and over-sized baskets are difficult to wrap, however we will do our very best!
All product information and technical specifications contained in The Moroccan Den are for guidance only, no responsibility can be taken for errors or omissions.
The Moroccan Den reserves the right to abort access of our Internet services if your behavior is found to be discordant with these terms and conditions at any time.
No permission is given by The Moroccan Den in respect of the reproduction or use for injurious or commercial purposes of any brand names, product names, designs, photographs and any other material shown on The Moroccan Den website in which intellectual property rights subsist. ALL RIGHTS RESERVED.
From time to time The Moroccan Den run promotions or offers on selected products. All of our Promotional Offers are subject to the below terms and conditions:
1. They cannot be used in conjunction with any other offer;
2. They are valid for a limited period as specified in the marketing communication on the website.
3. All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.
Free Standard US Delivery on orders over $25
Free standard delivery (normally $9.95) applies to online orders to the US mainland only. Offer applies when order, net of discounts or promotions, equals $25 or more.
Free International Delivery on orders over $150 to selected countries.
Free standard international delivery applies to online orders to all destinations except Kuwait, Jordan, Oman, Saudi Arabia, United Arab Emirates and Qatar.
For orders under $150 shipping costs are calculated by volumetric weight and will be added to your order at checkout. Offer applies when order, net of discounts or promotions, equals $150 or more.
We occasionally release Discount Codes via email, on-site pop-ups and other marketing channels. These Discount Codes enable a discount to be applied to your order as specified in the marketing communication. To apply the Discount Code online enter it as requested during the checkout process. The discount will be applied to your order, subject to the terms and conditions below:
1. Discount Codes cannot be used in conjunction with any other offer and can only be used once per customer;
2. Discount Codes are valid for a limited period of time as specified in the marketing communication, they cannot be used outside of that period;
3. All orders are subject to acceptance and we reserve the right to withdraw, amend or extend offers at any time, without prior notice; and
4. All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.
5. Specific offer terms and conditions are provided with each Discount Code – for specific information relevant to that offer, please refer to marketing material on which it is featured.
6. Discount Codes featured on on-site pop-ups are valid at the time they are shown and must be copied and pasted to the checkout at that time for the discount to be applied.
International Women’s Day Competition
- The Promoter is The Moroccan Den, 5409 SE International Way, Milwaukie, OR 97222, USA
- No purchase necessary to enter the competition.
- This competition is open to anyone aged 16 years or over. Employees of Promoter, its parent company, subsidiaries, affiliates or other parties, including but not limited to The Moroccan Den, in any way involved in the development, production, or distribution of this competition, as well as the immediate family (spouse, parents, siblings, children) and household members of each such employee and/or authors, are not eligible to participate in the Promotion.
- This competition will commence at 8.30am GMT on 7 March 2019 and all entries must be received by 23:59 GMT on 14 March 2019. The Promoter accepts no responsibility for any entries that are incomplete, illegible, corrupted or fail to reach the Promoter by the relevant closing date for any reason. Proof of sending is not proof of receipt. Entries via agents or third parties are invalid.
- Entrants may submit as many entries as they wish but no entrant may win more than one prize.
- To enter, entrants must follow The Moroccan Den on Instagram on Instagram, like the competition post, tag a friend who inspires them in the comments.
- The prize for the winner is two Moroccan Poufs.
- The Promoter’s decision is final. No correspondence will be entered into.
- The prizes are non-transferable and no cash alternative will be offered.
- Prizes are subject to availability. In the event of unforeseen circumstances, the Promoter reserves the right (a) to substitute alternative prizes of equivalent or greater value and (b) in exceptional circumstances to amend or foreclose the promotion without notice. No correspondence will be entered into.
- The winner will be notified via Instagram by 15 March 2019. The winner must claim their prize within 14 days of the Promoter sending notification. If the prize is unclaimed after this time, it will lapse and the Promoter reserves the right to offer the unclaimed prize to a substitute winner selected in accordance with these rules.
- To obtain details of the winner please email [email protected] stating the name of the competition in the subject heading after the closing date.
- The Promoter will use any data submitted by entrants only for the purposes of running the competition, unless otherwise stated in the entry details. By entering this competition, all entrants consent to the use of their personal data by the Promoter for the purposes of the administration of this competition and any other purposes to which the entrant has consented.
- This Promotion is in no way sponsored, endorsed or administered by or associated with Facebook or Instagram.
- The winners agree to take part in reasonable post event publicity and to the use of their names and photographs in such publicity.
- These terms and conditions are governed in accordance with the laws of The United States of America.
- By entering the competition each entrant agrees to be bound by these terms and conditions.
5409 SE International Way
Milwaukie, OR 97222
+1 (323) 432-1532